Last updated: 15 August 2026
This Refund and Cancellation Policy explains the circumstances in which customers of Vinmels Limited may request a refund or cancellation for services, training, assessments, subscriptions, and software solutions purchased from us.
1. Professional and Consulting Services
Vinmels Limited provides professional services including cybersecurity advisory, cybersecurity assessments, AI governance, risk management, compliance, business continuity, cloud security, and related consulting services.
Where work has not yet commenced, a customer may request cancellation. Any refund will be assessed based on work already performed, resources committed, third-party costs incurred, and the terms of the applicable proposal, statement of work, contract, or service agreement.
Once a service has been substantially performed or completed, payments for that completed work are generally non-refundable, except where required by applicable law or otherwise agreed in writing.
2. Training and Workshops
Requests to cancel participation in a training programme, workshop, or other scheduled learning service should be submitted before the scheduled commencement date.
Where cancellation occurs after training materials, licences, access credentials, or other resources have already been supplied, Vinmels Limited may deduct the associated costs from any refund.
Fees may be non-refundable once a training programme or workshop has commenced, subject to applicable law and any specific terms agreed with the customer.
3. Software and Digital Services
Vinmels Limited may provide software platforms, digital services, subscriptions, licences, or related technology solutions, including Project Sentinel.
Refund and cancellation rights for subscription or software services may depend on the applicable subscription plan, licence agreement, service order, or other terms presented at the time of purchase.
Where a customer cancels a recurring subscription, cancellation will normally prevent future renewal charges. Unless otherwise stated in the applicable service terms or required by law, amounts already charged for an active billing period may not be refundable.
4. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same transaction, charged an incorrect amount, or charged for a transaction you did not intend to make, please contact us promptly so that we can investigate.
Where we confirm that an incorrect or duplicate payment was collected, the appropriate refund will be processed.
5. How to Request a Refund
To request a refund or cancellation, contact Vinmels Limited and provide sufficient information for us to identify the relevant transaction, including your name or organisation name, payment reference where available, the service purchased, and the reason for the request.
Email: info@vinmelslimited.com
6. Refund Processing
Approved refunds will generally be returned through an appropriate payment method. Processing times may vary depending on the payment provider, bank, card issuer, and payment method involved.
Vinmels Limited is not responsible for additional processing time caused by a customer's financial institution or payment provider after a refund has been initiated.
7. Contractual Terms
Where a separate contract, proposal, statement of work, subscription agreement, or service agreement contains specific cancellation or refund provisions, those provisions will apply to the relevant engagement to the extent permitted by applicable law.
8. Statutory Rights
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable consumer protection or other laws.
9. Contact Us
If you have questions about this Refund and Cancellation Policy, contact:
Vinmels Limited
Delta State, Nigeria
Email:
info@vinmelslimited.com
Website:
www.vinmelslimited.com